Mental Health Patient Scheduler
Fusion Care Group Fusion Care Group La Mesa, CA La Mesa, CA Full-time Full-time $19 - $24 an hour $19 - $24 an hour 8 days ago 8 days ago 8 days ago MUST HAVE PATIENT SCHEDULING EXPERIENCE The main role of a Fusion Care Manager is to create the best first impression for Fusion Care Group.
Care Managers are expected to kindly and professionally greet patients via phone calls or in-person at one of our various locations.
The main daily task of a Care Manager is scheduling clients for our therapists by obtaining demographic and insurance information through the intake process.
Principal Duties and
Responsibilities:
To answer all calls and schedule clients with appropriate therapist that meets their requirement insurance/time/day requests -will create an accurate log of new clients scheduled To obtain and accurately record appropriate demographic, insurance, financial and/or referral information.
To inform therapist of new intake or schedule change To update therapists' calendars to accurately reflect their current availability for new clients To redirect all calls to appropriate resources and referrals To regularly monitor and call prospective clients from the waitlist To maintain client satisfaction by a warm greeting and offer of refreshments To revise therapists' schedules for cancellations and advising therapist of changes in a timely manner To perform clerical duties such as photocopying, preparing labels, faxing, filing, sorting, preparing batch cover sheets, etc.
To conform to all HIPAA regulations and maintain strict patient confidentiality.
To timely and courteously assist clients with the check-out process, ensuring strict adherence to all cash handling policies and procedures.
To report to work at the scheduled time, demonstrate consistent and regular attendance, and consistently work the duration of the scheduled shift To monitor incoming faxes and emails To ensure the working environment is neat, presentable and equipped with all necessary supplies (water, cups, paper, ink, pens) Job Requirements & Preferences High school diploma or GED, some college preferred Minimum of two years' experience in customer service setting and six months receptionist experience in health care setting.
Insurance VOB experience - nice to have Ability to properly utilize office equipment, including multi-line phones, computers and copy, fax and credit card machines, Office 365 applications and e-mail.
Experience using Simple Practice EHR, preferred Excellent customer service skills Ability to communicate clearly in person and on the phone, and establish/maintain cooperative relationships with clients, their families and co-workers Ability to work varying hours as needed by the clinic, including some week-end hours.
Reliable personal transportation, automobile insurance and willingness to travel to other offices as needed.
Job Type:
Full-time Pay:
$19.
00 - $24.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid sick time Paid time off Vision insurance Healthcare setting:
Clinic Medical office Outpatient Private practice Medical specialties:
Psychiatry Schedule:
Monday to Friday
Experience:
patient scheduling:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Care Managers are expected to kindly and professionally greet patients via phone calls or in-person at one of our various locations.
The main daily task of a Care Manager is scheduling clients for our therapists by obtaining demographic and insurance information through the intake process.
Principal Duties and
Responsibilities:
To answer all calls and schedule clients with appropriate therapist that meets their requirement insurance/time/day requests -will create an accurate log of new clients scheduled To obtain and accurately record appropriate demographic, insurance, financial and/or referral information.
To inform therapist of new intake or schedule change To update therapists' calendars to accurately reflect their current availability for new clients To redirect all calls to appropriate resources and referrals To regularly monitor and call prospective clients from the waitlist To maintain client satisfaction by a warm greeting and offer of refreshments To revise therapists' schedules for cancellations and advising therapist of changes in a timely manner To perform clerical duties such as photocopying, preparing labels, faxing, filing, sorting, preparing batch cover sheets, etc.
To conform to all HIPAA regulations and maintain strict patient confidentiality.
To timely and courteously assist clients with the check-out process, ensuring strict adherence to all cash handling policies and procedures.
To report to work at the scheduled time, demonstrate consistent and regular attendance, and consistently work the duration of the scheduled shift To monitor incoming faxes and emails To ensure the working environment is neat, presentable and equipped with all necessary supplies (water, cups, paper, ink, pens) Job Requirements & Preferences High school diploma or GED, some college preferred Minimum of two years' experience in customer service setting and six months receptionist experience in health care setting.
Insurance VOB experience - nice to have Ability to properly utilize office equipment, including multi-line phones, computers and copy, fax and credit card machines, Office 365 applications and e-mail.
Experience using Simple Practice EHR, preferred Excellent customer service skills Ability to communicate clearly in person and on the phone, and establish/maintain cooperative relationships with clients, their families and co-workers Ability to work varying hours as needed by the clinic, including some week-end hours.
Reliable personal transportation, automobile insurance and willingness to travel to other offices as needed.
Job Type:
Full-time Pay:
$19.
00 - $24.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid sick time Paid time off Vision insurance Healthcare setting:
Clinic Medical office Outpatient Private practice Medical specialties:
Psychiatry Schedule:
Monday to Friday
Experience:
patient scheduling:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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